Complaints & Content Removal

Reporting content.

Aura takes complaints about content seriously. If you encounter content on the platform that you believe is unlawful, violates our Terms of Service or Community Standards, infringes your rights, or depicts you without your consent, you can report it to us using any of the methods below.

• In the app: Use the report control available on profiles, photos, and conversations to flag content directly to our moderation team.
• By email: Contact our designated agent at legal@auraconnect.io.

To help us act quickly, please include where possible:

• A description of the content and where it appears.
• The reason you are reporting it (for example: non-consensual, unlawful, infringing, or depicting a minor).
• Your relationship to the content, if any (for example: the content depicts you, or infringes your copyright).
• Your contact information so we can follow up if needed.

The removal process.

When we receive a report, our moderation team reviews it against our Terms of Service, Community Standards, and applicable law. We may remove or disable access to content while a report is under review.

• Unlawful or non-consensual content — including any content depicting a minor, or intimate content shared without the consent of a person depicted — is removed on an expedited basis and reported to the appropriate authorities where required by law.
• Terms and Community Standards violations are actioned at Aura's discretion, up to and including account suspension or permanent termination.
• Repeat infringers will have their accounts terminated.

We aim to acknowledge reports promptly and to resolve them as quickly as the review allows. Where we can, we will let the reporter know the outcome.

Copyright infringement (DMCA).

Aura respects intellectual property rights. If you believe content on Aura infringes your copyright, submit a notice to our designated agent at legal@auraconnect.io including: (a) identification of the copyrighted work, (b) identification of the infringing material, (c) your contact information, (d) a statement of good-faith belief, and (e) a statement under penalty of perjury that the information is accurate. This mirrors the process described in Section 6 of our Terms of Service.

Designated agent.

Designated agent for complaints, content-removal requests, and copyright notices: legal@auraconnect.io
Aura Digital, LLC
502 W 7th St, STE 100, Erie, PA 16502